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By Mike McPeek

It may come as a surprise to many people that we’ve rated Kmart this highly among pharmacy services but they’ve earned their place. The mass merchandiser that has been plagued with financial difficulties offers an online pharmacy service that compares well to others in most regards. With some attention to consumer health education features and some minor adjustments to their prescription ordering process, they could rank even higher.

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Prescription Services:   Excellent

New Prescriptions

The key to ordering a prescription medication from the Kmart pharmacy online is to register an account. Parents can add their children’s prescription information to their account to manage them easily as well. To make the best use of their service, taking the extra step of subscribing to My Prescription Profile is a good idea but not mandatory. The program has the advantages of allowing for online viewing of a prescription history and speeds the ordering process. In order to sign up for this optional part of the service, you must have at least one existing prescription with Kmart pharmacy.

Kmart places some restrictions on the submission of new prescription requests online. Customers are admonished only to submit such requests if their doctor has already agreed to authorize a new prescription, the customer wants the Kmart pharmacy to contact the doctor for confirmation and that a written prescription has not already been issued. These are, frankly, perfectly reasonable restrictions but it does take away the option of mailing in a paper prescription if it’s available, a service that our top rated pharmacies provide. If a customer does meet the above conditions, submitting the request is an easy matter of entering the physician’s name and telephone number, the drug name or purpose for the medication and the quantity requested. It’s also necessary to select the Kmart pharmacy location at which the medication will be picked up since a delivery option isn’t available.

Prescription Refills

Requesting a prescription refill online through the Kmart pharmacy is about as easy as it can be. After logging into your account, you just have to enter the prescription number and the name of the person to whom the medication is prescribed. This is required because of the feature that allows parents to register the children on the same account. A handy feature of the service is that it allows the customer to check a box asking the pharmacy to call the physician to renew a prescription if it has expired or there are no more refills available. As with new prescriptions, it’s necessary to select the pick-up location. There’s an option to pick up the prescription the next business day or as soon as possible, which typically makes an order available within about an hour.

Prescription Transfers

Transferring prescriptions from another pharmacy is also very easy. It requires just the entry of some identifying information and data regarding the medication, the pharmacy that currently holds the prescription and the prescriber.

 
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Kmart

Website: Sears Holdings Corporation
Very Good
Overall Rating
Very Good
Prescription Services
Excellent
Over-the-Counter Products
Very Good
Health Education
Excellent
Ease of Use
Very Good
Help & Support
Lowest Price:
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#6 of 10 Pharmacy Products
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Mike McPeek
Ogden, Utah
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