Prescription Services:  

New Prescriptions

Placing a new prescription with drugstore.com has a unique, more fluid feel than with other online pharmacy sites. Though it accomplishes the same things, i.e. establishing the patients identity, medication details and obtaining the prescribing physicians identity, it’s done in a way that flows more easily from the users standpoint. With other pharmacies, creating an account is the first step and is an entirely independent operation from placing an order. drugstore.com’s procedure seamlessly integrates account creation with ordering.

The first step in the process is to select the medication. The name can be typed in or selected from an indexed, alphabetical listing. Subsequent screens allow the customer to select the dosage and quantity to be dispensed. An unusual feature at this point is that the cost is displayed, something that pharmacies are notoriously famous for masking. Here also, customers are offered the option to have the prescription automatically refilled and also to indicate whether insurance will be paying for the medicine or if the patient will pay.

Now here’s another critical difference in the way drugstore.com’s process works. With other pharmacies, the customer has to choose which ordering route to follow based on how the prescriber will be furnishing the prescription to them. drugstore.com’s system simply allows the customer to check one of four options:

1. That he has a written prescription and will be mailing it
2. That the doctor will call in or fax the prescription
3. That drugstore.com should contact the prescriber
4. That the prescription is being transferred from another pharmacy

Standard shipping of prescription medications is free if the order exceeds $99.00. Customers can anticipate that standard delivery times can vary from 8-12 days depending on the method of prescription subscription, e.g. fax, phoned in by physician or mailed. Three day, two day and overnight shipping is also available at additional cost.

Prescription Refills

As easy as it is to create a new prescription order, refills are even easier. Simply log into the drugstore.com account, enter the prescription number and that’s about all there is to it.

Prescription Transfers

The process for ordering prescription transfers is covered in the New Prescriptions sub-section, above. The process is so integrated and comprehensive that a separate procedure for transfers is completely unnecessary.